To start using LineOne you need to have Internet software installed on your computer. The LineOne CD includes Microsoft Internet Explorer browser software along with email and newsgroup reader software.
To install the LineOne software follow the instructions on the LineOne CD sleeve and then the on-screen instructions.
Before you install the LineOne software...
If you have had accounts with other Internet Service Providers (ISPs) it is a good idea to remove any unwanted connection settings before installing LineOne:
1. Double-click on the My Computer icon on the desktop and then the Dial-Up Networking folder.
2. You should see at least one icon: Make New Connection. Do not try to delete this icon.
3. If you see any other icons you can delete them by clicking on the icon to highlight it and selecting Delete from the File menu.
Problems connecting to LineOne registration...
At the end of the installation process your computer should automatically restart and connect you to the LineOne registration page. If it does not, try the following:
1. Remove all disks from their drives and restart your computer.
2. Double-click on the Internet Explorer or Browse the Internet icon (the picture of a globe with a magnifying glass) on the desktop
Connecting to LineOne registration manually...
If you are still experiencing problems connecting to the registration page, or if you already have Internet software on your computer and do not wish to install the LineOne software, follow the instructions below to connect directly to the LineOne registration page:
1. Double-click on the LineOne or Internet Explorer icon on the desktop to open the Connect To window.
2. Enter the following details until you have registered:
_ User name /Name: register@lineone.net
_ Password: newuser
_ Number: 0345 002299
3. Click the Connect button to connect to LineOne.
4. Once you are connected open your browser and go to http://reg.lineone.net to register with LineOne.
Registering with LineOne
In order to register with LineOne you will need to supply us with the following information:
_ A Startup code which identifies you as a LineOne customer. You'll find this code on the front sleeve of the LineOne CD-Rom packaging. If you can't find your startup code please call the LineOne sales line on 0800 111 210.
_ Your contact details - including your name, date of birth, postal address and contact telephone numbers.
_ A LineOne username which will identify you as a LineOne member and will form part of your LineOne email address. You will be asked to either select a name from a list or create your own using any combination of lower case letters or numbers up to a maximum of 20 characters.
_ A password which you will need to access the LineOne. You will be asked to choose a password which is different from your LineOne username and consists of between 6 and 16 characters. It will also be case sensitive.
_ A security word to identify you as a LineOne account holder should you ever require telephone support. Your security word must be different from your LineOne username and password.
Setting up your LineOne software...
At the end of registration you will be asked if you wish to download the automatic setup file to setup your Internet software with your new LineOne settings. If you are using a Netscape Internet browser, or if you want to preserve your existing software settings, use the details below to setup your software manually.
Connecting to LineOne
After downloading the automatic setup file your connections settings should have been setup automatically.
To connect to LineOne simply double-click on the LineOne, Internet Explorer or Browse the Internet icon on the desktop.
Each time you connect to LineOne, you'll see the Login page - your gateway to the LineOne service. To login to LineOne type your LineOne username (e.g. john.smith) into the first box, your password into the second box and click Enter.
When logging in to LineOne please remember:
_ Your username does NOT include '@lineone.net'.
_ Your username and password are both case sensitive and must be entered in the correct case. Make sure that the caps lock key on your keyboard is turned off.
Tick the autologin box to bypass the login page next time you connect to LineOne.
Note that selecting the automatic login will allow anyone else using your computer access to your LineOne account. Do not use the automatic login if you are going to setup sub-accounts with restricted access.
Checking Your Windows Outlook Express Mail Settings
1. Open Outlook Express from the Start menu, by selecting the Read Mail option from the Mail menu in the Internet Explorer toolbar, or by double-clicking on the Outlook Express icon on the desktop.
2. From the Tools menu in Outlook Express select the Accounts option and make sure that the Mail tab is selected.
3. From the list of accounts, click on the Account that you want to change and click the Properties button.
4. Click on the General tab and check that the name you wish recipients to see (e.g. John Smith) appears in the Name box.
5. Check that your full email address (e.g. john.smith@lineone.net) appears in both the E-mail address and Reply address boxes.
6. Click on the Servers tab and check the following settings:
_ Outgoing mail (SMTP): smtp.lineone.net
Incoming mail (POP3): pop3.lineone.net
_ Account Name: your LineOne username in lower case (e.g. john.smith)
_ Password: your LineOne password (case sensitive)
7. Click on the Connection tab and make sure that you have the Connect using my phone line option selected. Check that LineOne is selected as your Dial-up Networking connection.
8. Click on the Advanced tab and make sure that the Leave a copy of message on server option is NOT selected.
9. Click OK to save your settings and return to Outlook Express.
See the Forums and Newsgroups help page for help with your Outlook Express news settings. See the LineOne Sub-accounts help page for help using Outlook Express for the first time.
LineOne Webmail
LineOne's Webmail gives you easy access to your email from any computer connected to the Internet without having to use your everyday email software.
Although Webmail allows you to send and receive email from any computer with an Internet connection, it does not provide the flexibility or additional benefits of standard email software.
See the Email Software help page for help using email software such as Internet News, MS Exchange or Outlook Express.
Opening Webmail:
To open Webmail, login to LineOne from any computer and click on the envelope icon on right-hand side of the Springboard to view your Webmail Mailbox.
The appearance of the envelope icon shows you when Webmail is open and how many messages you have waiting:
[ x ] Webmail is closed: login to LineOne or click on the icon to open Webmail
[ 20 ] Webmail is open and you have 20 messages in your mailbox: click on the icon to view your mailbox
[ 0 ] Webmail is open but you have no messages in your mailbox
Click on the envelope icon at any time to view your mailbox.
Using Webmail:
To read a message, click on the sender's name. To create a new message, click the Compose button.
You can also delete a message without opening it by clicking the Delete button to its right. To close your mailbox and log out of Webmail, click the Close Mailbox button. Once you have opened a message, you can reply to it, forward it to someone else, or delete it.
The Reply To, Forward and Delete buttons are located above and below the open message.
Use the Mailbox button to return to your mailbox at any time.
To compose a new message, or reply to an existing message, type in the title/subject, the recipient's email address and the text of your message as appropriate and click the Send button.
Please note the following points:
_ If you delete a message from your mailbox it will be removed from the LineOne server and you will NOT be able to download it wi
